Support Services for Students

The below information will be useful for students during their UL Journey.

IED (International Education Division

If International students have any problems with regard to their VISA or anything that has to do with international students, this is the division to contact. For Visa issues contact vicky.hannon@ul.ie for other issues please contact yvonne.crosse@ul.ie

Fees

If you have a problem about fees, contact the fees office, you can email them at student.fees.office@ul.ie

Academic Registry

Visit the Academic Registry website for information on timetables, module registration, exams, results & progression, your student record, and more.

ITD (Information Technology Division)

If students have issues with their login credentials, problems accessing student account, problem with sulis, problems with printing, problems with laptop loan in the library the right department to contact is ITS, they can be reached at ITSS@UL.IE

Academic Literacies Module

The Academic Literacies Module (AW6001 / AW6012) is an additional module designed to provide support for full time postgraduate international students for whom English is a second language. The aim of the module is to equip international students with the practical skills necessary to succeed at UL while enhancing your learning experience.

Visit: bookofmodules.ul.ie

Contact: Catherine.Martin@ul.ie

Campus Accommodation

Campus life service is the service responsible for on campus accommodation, if a student encounters any problem regarding the accommodation it is advised to contact them on accommodation@ul.ie.

If students encounter accommodation issues after they have moved out or when they are trying to change their accommodation. Threshold is a great resource https://www.threshold.ie/  you can check them out online. The RTB is also helpful and they have documents that might be helpful. https://www.rtb.ie/

UL Health Centre

If a student living on campus or off campus is unwell, please feel free reach out to the UL Student Health Centre on 061 202434 during office hours (9am to 1pm or 2pm to 4.30pm). If there is an emergency outside these hours please call  Emergency Services on 999/112 and contact the UL Emergency Number on 061 213333 to alert them that the Emergency Services have been contacted.

Services include access to: Doctor (GP), Nurse, Blood Tests, contraceptive Clinics, Sexual Health Clinic, Physiotherapy and exam-related services as required.  Medical services will be delivered by ‘telephone triage’ under the current COVID restrictions so it is important that a student calls or sends an email first to make an appointment with our professional staff. These initial consultations will take place over the phone and students will be then advised to come and see our medical staff if necessary in a safe and secure clinical environment.

Contact: Ria.Toland@ul.ie

Important Phone Numbers:

Ring 999 for medical emergencies i.e. for serious illness or injury, or someone’s life is at risk

UL Campus Emergency (24 hours) – Tel: 061 21 3333

Limerick Doc (out of hours) – Tel: 087 755 1570

UL Chaplaincy

The UL Chaplaincy works to meet the many and varied religious needs of a global university campus. It recognises that life at UL is a dynamic, ever-changing experience, which brings all kinds of new opportunities and challenges to students. The chaplains offer a welcoming space and supportive presence to students and staff. They promote an open and caring environment where diversity is respected.  The key activities of the UL Chaplaincy team fall into 3 categories –

1) Support;

2) Worship/Spirituality and

3) Outreach/Volunteering.

The Chaplaincy also works very closely with ULPSU to administer the Student Financial Assistance Fund for those in most need throughout their period of study.

Contact: John.Campion@ul.ie or Sarah.orourke@ul.ie

Student Counselling

Éist, UL’s Student Counselling and Wellbeing service seeks to help you to focus on and understand more clearly the issues that concern you. By respecting your own values, choices and lifestyle, the counsellor can work together with you towards making choices or changes that are right for you. Counselling is not any one thing but is adapted by the counsellor to fit the needs of the student. This relationship is will be one of support and advice, education and challenge, warmth and empathy. It will normally be on a weekly or fortnightly basis, for as long as both counsellor and student consider necessary. Each session normally lasts up to 50 minutes and takes place in a comfortable and private setting. The first meeting will consist of a detailed assessment and evaluation of the situation presented by the student. Here, also, the Counsellor will explain about the nature of the work and what the student might expect. Goals and objectives of counselling will be established at this point. Most people are seen individually, but group counselling can also be offered when appropriate. There is also a comprehensive website offering further information and a range of bespoke toolkits and self-help advice for students.

Contact: counselling@ul.ie

Requesting Letters from UL

Academic Registry provides letters confirming enrolment, registration, graduation, exit, etc for all students. As it is very popular, the Registration confirmation is available on a self-service basis. See details on how student can access this here: https://ul.topdesk.net/tas/public/ssp/content/detail/knowledgeitem?unid=dd58c16d58d14bf5a35bae72271ed6d8.

For some letters, specifically those for international students, regarding visas, PPSN, bank accounts – these are provided by UL Global. Students can submit requests for those via: https://www.ul.ie/international/letter-request-form. You will see the list of letter types on this form in the dropdown list about half way down the page.

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